Burbank Author Releases New Book

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Improve service, increase profits, and keep customers happy through author Eden Rosen’s captivating book How to Improve Service, Increase Profits, & Keep Customers Happy. Eden’s book will help you achieve better quality service and gain more customers.
How to Improve Service, Increase Profits, & Keep Customers Happy covers customer service issues in many different areas. It will help you improve quality of service through its examples of positive and negative customer service experiences. Quality service starts with positive employer/employee relations, but it doesn’t end there. This guide will clearly explain what constitutes quality customer service in establishments such as banks, stores, companies, retailers, government agencies, and more.
“Eden Rosen’s book will help you understand the pain and cost of poor service. A must read for those who want to improve customer service.”—John Tschohl, President and Founder of Service Quality Institute, Customer Service Guru and Strategist, and Author of five best sellers including Achieving Excellence Through Customer Service
Get a copy now at your nearest book retailer or online at Xlibris.com and learn How to Improve Service, Increase Profits, & Keep Customers Happy!

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