On Tuesday, December 3, an employee at Beauty Works Hair Salon at 2424 W. Magnolia Blvd. received a phone call on their business line at 2:15 p.m. The caller stated he was from Burbank Water & Power and the business’ account was overdue and power would be shut off within the hour unless payment was made immediately. The employee followed the caller’s directions and purchased a Green Dot Money Pak from a nearby Rite Aid store for $483.
After the employee gave the Money Pak card number to the phony BWP caller, the employee was then told the account was actually $900 past due and they needed to go buy another Money Pak card. The employee hung up and called Burbank Police Department.
Burbank Water & Power will never call and ask for a Money Pak card for payment or threaten to shut off power within an hour, according to both BWP and BPD. If businesses receive calls like these, BWP and the Burbank Police advise hanging up, calling BWP to check on account status and report the attempt to the BPD.
BWP reminds local residents and businesses about the only ways to make a BWP payment:
Via mail: BWP, P.O. Box 631, Burbank, CA 91503-0631
In person: BWP offices, 164 W. Magnolia Blvd., M-F 8:00 a.m. to 5:00 p.m.
Special payment boxes in the city: burbankwaterandpower.com for details
Electronic online payments: burbankwaterandpower.com for details
For questions regarding a BWP employee or payment due, call 818-238-3700.